VLIQUE INSIDER, WHATTSUP?
We’re so excited to have you join our community. We’re currently in a soft-launch phase in London only, which means we can make sure you get the best experience, get valuable feedback and manage our growth until we’re fully “on-demand” - like Uber for awesome fitness experiences!
HELP ME WITH MY ACCOUNT!
If you are having trouble logging in to VLIQUE, please contact us and we’ll be happy to help reset your login information, or to assist further as needed.
I’m lost and confused, can I speak to a human? We love speaking to you! Please leave your number in the goodies feature and we’ll be in touch. Or, if you’re phone-phobic, drop us a message on the live chat at www.vlique.co or via the support screen below.
TELL ME MORE ABOUT BOOKING SESSIONS?
You can use the discovery screen to book any session (as many times as you wish) upto 4 weeks in advance.
Can I invite a friend to the session I’ve booked? Yep, use the “share” feature in the session breakdown screen and they’ll get a link to that exact session.
We’re currently on IOS, but you can book a space on behalf of your friend in the session breakdown screen.
Make sure you’re searching from London - the app locates sessions within a 10km radius. If you’re not in London at the time of searching, click the magnifying glass and type in London!
Help, nothing suits my schedule!
Keep calm, we’ll be with you soon! Please leave your number in the Goodies feature and a friendly human will be in touch so we can get a trainer deployed there ASAP rocky ;)
WHATS THE DEAL WITH CREDIT & CANCELLATIONS?
Place credits into your porfile from the payment screen, apply your payment options using Applepay or redeem referal credits.
Where are the 6 and 12 packs of credits valid? If you buy a pack of 6 or 12 credits you will we be able to use them wherever and with whichever personal trainer you like! Go on, live life without restrictions.
What if I change my mind? Life happens, we get it. Please cancel with at least 12 hours notice in your profile screen to avoid losing your session credit.
I'M A VLIQUE INSIDER WHAT ABOUT MY REFERRALS?
VLIQUE is a community of likeminded 'insiders'. In order to preserve the trust factor we encourage 'insiders' to only invite characters they can personaly vouch for. Prospective members can apply for membershipon the apply screen on the app.
Why do I have to invite 4 friends? Vlique is all about building an awesome trusted community, and it gets better the more people there are. You’ll get £10 credit for every successful referral, and your friend will get £10 credit as well, so go on and spread the love!
HAD A BANGING SESSH?
Community is at the heart of VLIQUE so we'd love to see your amazing post(s), be sure to follow us on instagram @VLIQUE and use hashtags #vlique and #GotVliqued to be featured in our wall of fame.